Shipping Policy
Shipping Locations
We offer worldwide delivery for all our meal kits. You may place an order from any location, and we will ensure that it is shipped to your specified address. Please note that delivery times may vary based on your location and the courier service used. We do not ship to P.O. boxes or military addresses, so please provide a valid residential or business address when placing your order.
Delivery Process
Your order will be handled by trusted couriers who are experienced in delivering perishable goods. Once your order is dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment until it arrives at your door. Please ensure that someone is available to receive the package upon delivery, as handover may occur in person.
Delivery Times
Delivery times can vary depending on your location and the courier service. Generally, you can expect your meal kits to arrive within 3 to 10 business days after dispatch. For international orders, please allow additional time for customs clearance. We recommend checking the tracking information provided in your confirmation email for the most accurate delivery estimate.
Communication
All communication regarding your order and shipping inquiries will be conducted via email. If you have any questions or concerns about your shipment, please reach out to us at [email protected]. We aim to respond to all inquiries within 24 to 48 hours. Please ensure that you check your email regularly for updates regarding your order.
Order Tracking
Once your order has been shipped, you will receive an email with tracking details. You can use this information to track your shipment in real-time. If you encounter any issues with tracking or if your package does not arrive as expected, please contact us immediately at [email protected] for assistance. We will work with the courier to resolve any issues that may arise.
Delivery Issues
If your order is delayed, damaged, or lost during transit, please notify us as soon as possible. We will investigate the issue with the courier and keep you informed throughout the process. It is important to report any delivery issues within 7 days of the expected delivery date to ensure a timely resolution. We do not take responsibility for issues that are reported after this period.
Contact Information
For any shipping-related questions or concerns, please contact us at [email protected]. Our customer service team is here to assist you with any inquiries you may have regarding your order. We appreciate your understanding and cooperation as we strive to provide you with the best possible service.