Returns and Refunds Policy
Return Eligibility
To be eligible for a return, you must contact us within 14 days of receiving your order. Items must be unopened, unused, and in their original packaging. If the items do not meet these criteria, we reserve the right to deny the return request. Please ensure that you check your order upon delivery to confirm that everything is in satisfactory condition.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the items you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you receive a refund, the cost of return shipping will not be deducted from your refund unless the return is due to an error on our part.
Refund Processing Time
Once we receive your returned items, we will inspect them to ensure they meet our return policy criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and then place a new order for the desired item. This process ensures that we can maintain accurate inventory and provide the best service possible. Please follow the return process outlined above to initiate a return for a refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide us with your order number and a description of the issue, along with any supporting photographs. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund. Your satisfaction is important to us, and we aim to address any issues as quickly as possible.
Final Notes
This Return and Refund Policy is subject to change at any time without notice. We encourage you to review this policy periodically for any updates. By making a purchase from nourishboxes.com, you agree to abide by the terms outlined in this policy. If you have any questions or concerns regarding our return and refund process, please do not hesitate to reach out to us via email at [email protected].